Return Policy

Exchanging and returning.

Please contact us if for any reason, you wish to return the products. (Within 14 days after receiving your order). Do this by contacting us by email or telephone and quoting the order number supplied to you.

To be eligible for a return, your item must be unused and in the same condition and in the same packaging that you received it.

You will be reimbursed by Condomerie by bank transfer or original method of payment. (Within 14 days after we have received the returned products).

You will be reimbursed by Condomerie for costs of the product, payment costs and shippingcosts. But not for extra shippingcosts that were made on your request (for instance for express delivery).

You will be responsible for paying for your own shipping costs for returning your item.

Wrong or faulty products.

In the event that there is a mistake in your order, or if goods are faulty or misdescribed, please return the wrong articles unopened, by registered mail. Costs for the product, payment costs and postage will be reimbursed by Condomerie by bank transfer or original method of payment.

In this case, You will be reimbursed for your own shipping costs for returning your item.

Regarding deliveries outside the Netherlands, the Condomerie is not responsible for any problems with customs.

Return address.

Condomerie

Warmoesstraat 141

1012 JB Amsterdam

020-6274174

Complaint?

Ofcourse we handle every order with extreme care. In the event you are not satisfied with the way we handled your order, please contact us. We will reply as soon as possible, but always within 14 days.